Version
Disclaimer
Program Purpose
Intended Audience
Program History and Background
Computer Settings Guide
Printing
Acknowledgments
Credits
Contact Us
Version
Discovery
Through Hindsight: When Communication Fails, an interactive training
program, was released in beta version in October 2004.
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Disclaimer
This
is a beta version of this training program. The Web and CD-ROM
versions will not be produced in final form until all editing has
been completed,
and
all necessary clearances, including copyright permission, have been
obtained. Accordingly, if you identify any problems with text, grammar,
or spelling, please relay this information to Varian Brandon at vfb0@cdc.gov or
404-639-7853.
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Program
Purpose
Discovery
Through Hindsight: When Communication Fails was developed
to provide users with practice in appropriately assessing a crisis
or emergency situation and choosing an appropriate
communication response. The content is presented through
the telling of a fictitious incident involving a viral outbreak
and
the
communication
sequence of events that followed. Learners interact with
the public affairs communication team by asking questions and participating
in activities.
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Intended Audience
Discovery
Through Hindsight: When Communication Fails is an interactive,
application-oriented training program and is most appropriate for users who have
previously completed
training in crisis and emergency risk
communication.
This training can be easily used on any personal computer and can
serve as both initial training for new staff members as they come
on board and as refresher training for experienced staff. The target
audience includes individuals who are:
- Risk communication specialists from state/local levels/CDC
- Public health professionals with responsibility for emergency risk communication at the local, state, and federal levels.
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Program
History and Background
After
the development of the Emergency Risk Communication (ERC) CDCynergy, a
need was identified for a practical, problem-solving type of learning,
directed at helping users to overcome the three biggest barriers
to effective risk communication:
- Failure
to get management support for communication response
- Lack
of coordination with other agencies
- Lack
of sufficient planning
Discovery
Through Hindsight: When Communication Fails was developed based on the objectives of three existing CDC courses:
Course
Goals
- Select
pre-event planning and effective communication techniques for gaining
management support for communication response.
- Use
a tool to identify partners, stakeholders, and other organizations
with whom a communication response must be coordinated.
- Use
ERC CDCynergy and other resources to plan an appropriate communication
response.
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Computer
Settings Guide
To set
up your computer with the necessary settings and plug-ins, see the "Computer
Settings Guide."
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Printing
Several
references on this training are also available online. Reference
articles and documents that are available in PDF format can be printed
through
Adobe Acrobat Reader®. If you do not have Acrobat Reader® installed
on your computer, you may install it by following the Computer
Settings Guide.
A
text-only version of this program is available.
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This
product was developed and produced by:
For a
list of contributing personnel, see Credits.
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Contact
Us
Send questions
and comments about this application to:
Office of Communication
Centers for Disease Control and Prevention
Building 16, D-42
1600 Clifton Road, N.E.
Atlanta , GA 30333
Phone: (404) 639-7584
Fax: (404) 639-7391
E-mail: vfb0@cdc.gov
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Statements
This training
product was produced under contract number DE-AC05-00OR22750
between the U.S.
Department of Energy and Oak Ridge Associated Universities. The Oak
Ridge Institute for Science and Education (ORISE) is a U.S.
Department of Energy facility focusing on scientific initiatives to
research health risks from occupational hazards, assess environmental
cleanup, respond to radiation medical emergencies, support national
security and emergency preparedness, and educate the next generation
of scientists. ORISE is managed by Oak Ridge Associated Universities.
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