Topics to Study

Speaking Of — The Spokesperson's Role (ERC CDCynergy Essential Principles module)

  • Role of Spokesperson In an Emergency
  • Recommendations for Spokespersons
  • When Emotions and Accusations Run High In an Emergency Public Meeting
  • Pitfalls for Spokespersons During an Emergency
  • What Spokespersons Should Know When Communicating Through the Media

Working Effectively With the Media (ERC CDCynergy Essential Principles module)

  • Providing for Different Media Outlets
  • Helping the Media Get Your Message Out
  • Writing for the Media During a Crisis
  • Getting Emergency Information to the Media
  • How to Work With Reporters
  • Responding to Media Errors: Misperceptions and Myths

Communicating With Partners and Stakeholders (ERC CDCynergy Essential Principles module)

  • Working With Partners
  • Working With Stakeholders
Event Phase of Emergency Risk Communication Go to Step 5 "Prepare Information and Obtain Approvals" (from ERC CDCynergy)
Event Phase of Emergency Risk Communication Go to Step 6 "Release Information to Public" (from ERC CDCynergy)

The Psychology of a Crisis — How Knowing This Helps Communication (ERC CDCynergy Essential Principles module)

  • Psychological Reactions
  • Seven Recommendations

Audiences and Messages — Thinking Them Through (ERC CDCynergy Essential Principles module)

  • Understanding the Audience
  • How Audiences Judge Messages
  • Developing Effective Messages
  • Message Pre-Testing

Risk Communication (ERC CDCynergy Essential Principles module)

  • Emergency/ Crisis/ Risk Communication Definitions
  • Articles And Advice
  • Risk Communication Web Sites

Choosing the Right Communication Channel (ERC CDCynergy Essential Principles module)

  • Briefings
  • Community Mailings
  • Exhibits
  • Fact Sheets
  • Newsletter
  • Open Houses/ Availability Sessions/ Poster Sessions
  • Presentations
  • Public Meetings
  • Small Group (Or Focus Group) Meetings
  • Telephone Contacts