Army Crisis Communications Preparation Guide http://www.au.af.mil/au/awc/awcgate/acsc/98-307.pdf
Provides examples, worksheets, and checklists for planning public affairs support in crisis situations.

Communicating in a Crisis: Risk Communications Guidelines for Public Officials (RiskComm.pdf, copy on Web: http://riskcommunication.samhsa.gov/index.htm)
A brief primer that describes basic skills and techniques for clear, effective crisis communications and information dissemination prior to, during, and after an incident and provides tools for media relations.

Communicating Threat of Emerging Infections to Public http://www.cdc.gov/ncidod/eid/vol6no4/pdf/freimuth.pdf
CDC paper on application of communication theory to disease prevention messages to increase the effectiveness of the messages and improve public health.

Crisis Communication Plan Template CrisisCommunicationPlanTemplate.pdf
Canadian Centre for Emergency Preparedness template for development of a crisis communications plan, including examples of a contact log, emergency operations center setup, sample scripts, news conference guidelines, media relations, and an exercise log.

Emergency Public Information Pocket Guide EPIPocketGuide.pdf
The Emergency Management Laboratory's Emergency Public Information Pocket Guide outlines the principles and approaches for communicating during an emergency. The guide is designed for field use and provides a ready reference for message developers and spokespersons who must communicate with the public and the media.

Procedures for Evaluating Emergency Risk Communication Activities evaluation.htm
A short tutorial on the nine steps involved in Evaluating Emergency Risk Communication activities. Includes tools to use and how to do each evaluation step.