 |
American
Red Cross (http://www.redcross.org)
|
|
Anthrax,
Bioterrorism, And Risk Communication: Guidelines For Action (Twenty-Six
Recommendations) (http://www.psandman.com/col/part1.htm)
The Twenty-Six Recommendations for risk communication about a bioterrorist
attack are from the larger article - Anthrax, Bioterrorism, and Risk Communication:
Guidelines for Action. Written by Peter M. Sandman and originally published
in article form to The Peter Sandman Risk Communication Web Site. |
|
Assessing
And Communicating The Risks Of Terrorism (FischhoffAAAS.pdf)
Baruch Fischhoff's examination of the psychology of risk, risk analysis,
and risk communication. Also, looks at special considerations in the domain
of terrorism and how these perspectives apply to bioterrorism. |
|
Brentwood
Anthrax Incident (BrentwoodAnthraxIncident.pdf) |
|
Beyond
Panic Prevention: Addressing Emotion in Emergency Communication
(BeyondPanicPrevention.pdf)
A discussion of how to address emotions that may be expressed in emergency
situations: outrage, panic, denial, rage, depression, etc. through effective
risk communication. Written by Peter M. Sandman for the ERC CDCynergy CD. |
|
Bridging
(Covello_bridging.pdf)
An article by Dr. Vincent T. Covello on the importance of bridging to your
key messages in media interactions and a discussion of successful bridging
techniques. |
|
Central
Intelligence Agency (CIA) (http://www.cia.gov)
|
|
CERC
Pocket Card (EmergencyCardA8.pdf) |
|
Consider
Audience Point of View in Communicating about Crises (ConsiderAudiencePointofViewinCommunicatingaboutCrises.pdf) |
|
Department
of Agriculture (USDA) (http://www.usda.gov)
|
|
Department
of Defense (DoD)
(http://www.dod.gov)
|
|
Department
of Energy (DOE) (http://www.energy.gov)
|
|
Department
of Health and Human Services (HHS) (http://www.hhs.gov)
|
|
Department
of Justice, Office for Domestic Preparedness (http://www.ojp.usdoj.gov/odp/)
|
|
Department
of State (http://www.state.gov)
|
|
Department
of the Interior (DOI) (http://www.doi.gov)
|
|
Department
of the Treasury (http://www.treasury.gov)
|
|
Department
of Transportation (DOT)
(http://www.dot.gov)
|
|
Dilemmas
in Emergency Communication Policy
(Dilemmas.pdf)
A discussion of ten dilemmas of emergency communication policy:
- Candor
versus secrecy
- Speculation
versus refusal to speculate
- Tentativeness
versus confidence
- Being
alarming versus being reassuring
- Being
human versus being professional
- Being
apologetic versus being defensive
- Decentralization
versus centralization
- Democracy
and individual control versus expert decision-making
- Planning
for denial and misery versus planning for panic
- Erring
on the side of caution versus taking chances
Written by
Dr. Peter Sandman for the ERC CDCynergy CD.
|
|
Effective
Message Checklist (CKCRIT_messagedevelopment.pdf) |
|
Emergency
Public Information Pocket Guide (EPIPocketGuide.pdf)
|
|
Emergency/Crisis/Risk
Communication Definitions Communication theorists commonly use terms
from many different areas of communication study. EmergencyCrisisRiskCommunicationDefinitions.pdf |
|
Environmental
Protection Agency (EPA), Chemical Emergency Preparedness and Prevention
Office (CEPPO) (http://www.epa.gov/ceppo) |
|
Federal
Bureau of Investigation (FBI) (http://www.fbi.gov) |
|
Federal
Emergency Management Agency (FEMA) (http://www.fema.gov) |
|
Framework
for Program Evaluation in Public Health
(http://www.cdc.gov/epo/mmwr/preview/mmwrhtml/rr4811a1.htm)
To view the complete Framework for Program Evaluation in Public Health
(September 17, 1999/ 48[RR11];1-40, MMWR) |
|
Get
Your Information Out Early (GetYourInformationOutEarly.pdf) |
|
Identify
and Train Spokespeople (IdentifyandTrainSpokespeople.pdf) |
|
Managing
Perceived Risk vs. Actual Risk in a Crisis (ManagingPerceivedRiskvsActualRiskinaCrisis.pdf) |
|
Media
Strategy (Media_Strategy.pdf) |
|
Message
Mapping
(Covello_message_mapping.pdf)
An article by Dr. Vincent T. Covello on how to develop effective messages
using a message map; the article provides guidelines for using message maps
and a list of steps for developing a message map. |
|
National
Domestic Preparedness Office (NDPO) (http://www.fas.org/irp/agency/doj/fbi/ndpo/) |
|
National
Pharmaceutical Stockpile Communication Needs Assessment (NPSchecklist.pdf) |
|
Nuclear
Regulatory Commission (NRC) (http://www.nrc.gov) |
|
Obvious
or Suspected, Here or Elsewhere, Now or Then: Paradigms of Emergency Events
(ObviousSuspected.pdf)
A discussion of six different emergency event situations, why they are important,
how they differ, and what can be done through emergency risk communication
to address them. Written by Peter M. Sandman for the ERC CDCynergy CD. |
|
Office
of Homeland Security
(http://www.whitehouse.gov/homeland) |
|
Procedures
for Evaluating Emergency Risk Communication Activities
(evaluation.htm)
|
|
Providing
Basic Background to the Media (ProvidingBasicBackgroundtotheMedia.pdf) |
|
Risk
Communication: Evolution and Revolution (aCovelloSandmanarticle.pdf)
Study of Risk Communication, where it came from and what it is composed
of, by Vincent T. Covello and Peter M. Sandman. |
|
Six
Rules For Government And Press On Terrorism: Undercutting Fear Itself
(EP_six_principles.pdf)
Six principles to incorporate into reporting of terrorism and into government
announcements about terrorism to undercut fear. |
|
SMOG
Readability Index (SMOG_Readability.pdf) |
|
Stakeholder
Reaction Assessment Sheet (WKSHEET_stakeholder_reaction.pdf) |
|
Stakeholder
Reaction Assessment Sheet Sample (SampleStakeholderAssessment.pdf) |
|
10
Healthy Psychological Responses to Terrorism (10HealthyPsychologicalResponsestoTerrorism.pdf) |
|
Ten
Tips for Working with the Media (Media_Slides.pdf) |
|
The
EPA's Seven Cardinal Rules Of Risk Communication (EPA_Seven_Cardinal_Rules.pdf)
Pamphlet drafted by Vincent T. Covello and Frederick W. Allen dealing with
seven suggestions to aid in successful risk communication. |
|
Tools
for Determining Readability Messages should be written at an understandable
level - preferably at the 6th grade reading level; use one of the following
tools to measure the reading grade level of your messages:
Determining Reading Level Using Word (INSTR_Word_Readability.pdf)
Determining Reading Level Using WordPerfect (INSTR_Word
Perfect_Readability.pdf)
Determining Reading Level Manually (INSTR_SMOG_Readability.pdf) |
|
Transportation
Security Administration (TSA) (http://www.tsa.gov) |
|
U.S.
National Response Team (NRT)
(http://www.nrt.org) |
|
Videos
|
|
Working
With the Media Checklist (Media_Checklist.pdf) |
