Computer Settings Guide

Use this guide to ensure that your computer has the needed software, plug-ins, and correct settings prior to beginning CDCynergy.

Step 1:
Browser Test

Your browser must be Microsoft Internet Explorer Version 5 or higher, or Netscape Navigator Version 4 or higher.

 
Step 2:
Real™ Player Test

You must have Real™ Player to view videos in cdcynergy. Click on the link below to test your computer.

Click here to test Real™ Player

If you can see and hear the video, your player is configured correctly; continue to Step 4.

If you cannot see and hear the video, click on the button below to install the free Real™ Player.

NOTE: Pay careful attention at the Real™ site to choose the free player as there are several other "for fee" players. The free Real™ Player is not always placed on the web page in a way that will catch your attention. Generally, the link you should look for is a plain text link and is not at the top of the page. It is not necessary to download the "FREE TRIAL" version or the RealOne™ pay-per-month player.

If you have completed Step 1 and Step 2 and are still experiencing problems, continue with Step 3. Otherwise, continue to Step 4.

 
Step 3:
Network Issues

If you still cannot view the video, the problem may be with your network. Please contact your systems administrator and work through the following questions:

Do you have a security device such as a firewall or proxy? Either of these may prevent you from viewing streaming video or audio content. Only your local systems administrator can make changes to these devices.

Are you using a personal firewall or DSL/Broadband router? If so, you may also have problems viewing streaming content. If you experience connection problems and are using either of these, you should disable them or remove them while using this course.

For more information on Real™ Player and network/firewall issues please refer to Real Player network troubleshooting page.

 
Step 4:
Adobe Acrobat Reader® Test

You must have Adobe Acrobat Reader® to open many of the resource files in CDCynergy. Click on the link below to test your computer. If you are prompted to download a file named "adobe_acrobat_test.pdf" then you do not have the reader installed. Press "cancel" and proceed to download the free Adobe Acrobat Reader®.

Click here to test Adobe Acrobat Reader

Click on the button below to install the free Adobe Acrobat Reader®.

Acrobat Reader

If the message "Could not find ColorSpace named CS0" displays, you may have an older version of Adobe Acrobat Reader®. Please install a newer copy by clicking the button above.

 
Step 5:
Macromedia Flash Player Test

You must have Macromedia™ Flash to view the opening and overview movie showing an overview of the CDCynergy process model. Click on the link below to test your computer.

Click here to test Macromedia Flash Player

Click on the button below to install the free Macromedia™ Flash Player.

Get Macromedia Flash Player

 

Step 6:
Font Setting Test

This setting on your computer may cause some text to appear off screen or for the forward arrow to disappear. Your computer should be set to display small/regular size fonts. If the text below is completely inside the red box, your computer font setting is okay.

Font

You can adjust your font setting on Windows-based computers by accessing the "Display" window in the "Control Panel."

 
Step 7:
Screen Resolution Test

This setting on your computer may cause the graphics and text to misalign, making it hard to read. Your screen resolution must be at least 800 x 600.

 
Finished!

If your computer passes the tests above you are ready to begin using CDCynergy.