U.S. Department of Energy Oak Ridge Operations Training and Development Group Training On-Line U.S. Department of Energy Oak Ridge Operations Training and Development Group Training On-Line U.S. Department of Energy Oak Ridge Operations Training and Development Group Training On-Line U.S. Department of Energy Oak Ridge Operations Training and Development Group Training On-Line U.S. Department of Energy Oak Ridge Operations Training and Development Group Training On-Line
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Frequently Asked Questions

 

  1. Why doesn't my screen look right?

  2. How do I get a password for the training request form, (or why doesn't my password work)?

  3. What should I do if my supervisor's name is not on the list of supervisors on the Training Request page?

  4. Why can't I download (or read) the IDP forms (in either WordPerfect or Acrobat)?

  5. Who do I ask about a specific training subject?

Answers:

  1. Why doesn't my screen look right?

         This site has been tested under Netscape and MS Internet Explorer but it will perform differently depending upon the version you are using and your individual program settings. It was designed to be viewed at a resolution of 800x600 and 24 bit color. Try setting your system to those parameters.

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  2. How do I get a password for the training request form, (or why doesn't my password work)?

         In order to access this service, DOE-Oak Ridge employees must obtain a password from the Training Center. This can be done by one of the following methods:

    -- visit the Training Center (Federal Building, G-110), provide your Internet address, and receive your password;

    -- send an electronic message to trainingctr@oro.doe.gov, with your Internet address, and request that your password be sent to you via either electronic reply to your message or paper mail marked "To Be Opened By Addressee Only."

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  3. What should I do if my supervisor's name is not on the list of supervisors on the Training Request page?

         Please ask your supervisor to call Patty Dockery at (865) 576-1875 to have his/her name added to the list.

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  4. Why can't I download (or read) the IDP forms (in either WordPerfect or Acrobat)?

         The most common problem is that your system is not configured to properly handle downloading files in either (or both) of these formats. While Internet browsers vary in their ability to handle files without reconfiguration, most of the current browsers allow you to specify how files should be handled. The two most common browsers, Netscape and MS Internet Explorer, are both capable of handling these files.

    In Netscape the menu items are: "Options, General Preferences, Helper."  In MS Internet Explorer, you select the following menu items: "View, Options, Programs, Viewers, File Types." You should be comfortable with the operation and configuration of your browser before attempting to reconfigure it. Unexpected results may occur if you err in the reconfiguration. If you are uncomfortable with this procedure, contact your computer support staff for assistance.

    Acrobat Reader is required to view the PDF files during or after downloading. This is a free product available, with instructions, from Adobe's Acrobat web site. Additional instructions are also available on this site. Click here to review them.