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Title:
CSB Safety Videos – Investigation of Chemical Accidents to Protect Workers,
The Public, and the Environment
Author: U.S. Chemical Safety and Hazard Investigation Board
Format: Video/DVD
Description: This Video/DVD examines seven chemical accident
investigations including the following:
(1) Ethylene Oxide Explosion at Sterigenics, Ontario, CA – 9:25 minutes;
(2) Dangers of Flammable Gas Accumulation: Acetylene Explosion at ASCO,
Perth Amboy, NJ – 6:49 minutes; (3) Explosion at BP Refinery, Texas
City, TX – 6:14 minutes; (4) Preventing Harm from Sodium Hydrosulfide
(NaHS) – 6:41 minutes; (5) Excerpts from CSB Public Hearing on
Hazards of Combustible Dust – 18:08 minutes;
(6) Excerpts from CSB Public Hearing on New York City Building Explosion and
Need for Fire Code Reform – 25:06 minutes; (7) About the CSB –
10:48 minutes.
Title: Lessons of
the Tooele Chemical Agent Exposure Event
Author: C. Russell H. Shearer
Format: Non-Video DVD
Description: This compilation includes two documents in PDF format
entitled, CMA Safety Improvement Actions after the 15 July 2002 Chemical
Event at the Tooele Chemical Disposal Facility (TOCDF) and Exposure
Executive Summary, Chemical Agent Exposure at TOCDF. Also, a slide
presentation in Microsoft PowerPoint format is included. This
presentation entitled, ISM Questions Raised By the TODCF Events, is authored
by C. Russell H. Shearer, Acting Assistant Secretary for Environment, Safety
and Health.
Title:
Human Performance Fundamentals
Author: T. Shane Bush
Format: Video/DVD
Description:
Human Performance
Improvement (HPI) is fundamentally about reducing errors and managing
defenses. Striving for excellence in human performance is an ongoing effort
to significantly reduce events caused by human error. Human error is caused
by a variety of conditions related to individual behavior, management and
leadership practices, and organizational processes and values. Behaviors at
all levels need alignment to improve individual performance, reduce errors,
and prevent events. Alignment involves facilitating organizational processes
and values to support desired behavior. The Institute of Nuclear Power
Operations (INPO) document, Principles of Excellence in Human Performance,
characterizes the need for human performance improvement as follows:
"Earlier attempts by the industry to improve human performance focused on
results and individual behavior at the worker level, a characteristic
response to human error that prevails today in many organizations. However,
organization and management influences on human behavior are equally
important but often overlooked or underestimated. Experience has revealed
that most causes of human performance problems exist in the work
environment, indicating weaknesses in organization and management. This by
no means relieves individuals of their responsibility to work safely and
reliably.
Title:
Men Are from Mars, Women Are from Venus
Author: Gray, John
Format: Audio/CD
Description:
Once upon a time
Martians and Venusians met, fell in love, and had happy relationships
together because they respected and accepted their differences. Then they
came to Earth and amnesia set in: They forgot they were from different
planets. Based on years of successful counseling of couples and
individuals, Men Are from Mars, Women Are from Venus has helped millions of
couples transform their relationships.
Title: Leadership
Author: Giuliani, Rudolph W.
Format: Book
Description: This
highly anticipated book from New York's once controversial, now beloved
former mayor opens with a gripping account of Giuliani's immediate reaction
to the September 11 attacks, including a narrow escape from the original
crisis command headquarters, and closes with the efforts to address the
aftermath during his remaining four months in office. But, he argues, he did
not suddenly become a great leader on September 11, and "had been doing [my]
best to take on challenges my whole career." The bulk of the book draws on
his experiences as a corporate lawyer and U.S. attorney and then as mayor.
The leadership principles he champions preparation, accountability and
strong self-definition chief among them come as no surprise, but the stories
he uses as examples are filled with vivid scenes and organized with a
veteran trial lawyer's flair for maximum effect. Apart from a few childhood
anecdotes, he shies away from his personal life and recalls his abandoned
Senate campaign against Hillary Clinton only as one factor in his decisions
about dealing with prostate cancer. Throughout, he displays the hands-on
management that marked his administration, including his willingness to
respond swiftly and in person to crises, to prove that he could be relied on
when the city needed him most. While some critics found his style too
aggressive, he has an effective counterargument: "Before September 11, there
were those who said we were being overly concerned [about security]," he
observes.
Title: Leadership
Through the Ages
Author: Giuliani, Rudolph W.
Format: Book
Description: Leadership
Through the Ages is a specially created compendium of over 250 inspiring
quotations from Winston Churchill to Will Rogers, and Eleanor Roosevelt to
Lee Iacocca. Introduction by Rudolph W. Giuliani.
Title: The
McGraw-Hill 36-Hour Course in Finance for Non-Financial Managers
Author: Cooke, Robert A.
Format: Book
Description:
You're 36 hours away
from mastering finance... Expense reports... balance sheets... budgets...
financial statements... are you one of the myriad managers and entrepreneurs
who dread trying to decipher-or, worse, prepare-baffling documents like
these? To the rescue comes The McGraw-Hill 36-Hour Course in Finance for
Non-Financial Managers-an easy, self-paced course that demystifies
everything from accounts receivable to zero-based budgeting. In just 36
painless hours financial expert Robert A Cooke shows you how to: read
balance sheets and evaluate financial reports; keep tabs on sales and track
expenses; put a budget together-and administer it; justify equipment costs
and compute depreciation; analyze most any firm's income, earning, cash
flow, and other vital statements.
Title: Face-To-Face
Communications for Clarity & Impact
Author: Harvard Business School
Format: Book
Description:
Managers are under
increasing pressure to deliver better results faster than the competition.
But meeting today's tough challenges requires complete mastery of a full
array of management skills, from communicating and coaching to public
speaking and managing people. The Results-Driven Manager series is designed
to help time-pressed managers hone and polish the skills they need most.
Concise, action-oriented, and packed with invaluable strategies and tools,
these timely guides will help managers improve their job performance
today-and give them the edge they need to become the leaders of
tomorrow. Speak directly and confidently, assert yourself in uncomfortable
situations, make a case convincingly, offer constructive criticism, and use
the spoken word more effectively.
Title: Presentations
That Persuade & Motivate
Author: Pacetta, Frank
Format: Book
Description: Managers
are under increasing pressure to deliver better results faster than the
competition. But meeting today's tough challenges requires complete mastery
of a full array of management skills, from communicating and coaching to
public speaking and managing people. The Results-Driven Manager series is
designed to help time-pressed managers hone and polish the skills they need
most. Concise, action-oriented, and packed with invaluable strategies and
tools, these timely guides will help managers improve their job performance
today and give them the edge they need to become the leaders of tomorrow.
Overcome "stage fright," know your audience and customize your message, read
and react to your audience's body language, and tackle the tough questions.
Title: How to
Prepare, Stage & Deliver Winning Presentations
Author: Leech, Thomas
Format: Book
Description: Business
growth is becoming increasingly dependent on partnerships, joint ventures,
and other strategic alliances. Consequently, the ability of professionals to
articulate their ideas well to others has become increasingly essential. How
to Prepare, Stage, and Deliver Winning Presentations, now in a thoroughly
updated edition, gives readers a proven and practical approach to increase
their knowledge, capabilities, confidence, and success. The book provides
proven, practical advice on communicating essential information when it
matters most. Readers will learn how to: * Make their case using
persuasive supporting materials that illuminate and inspire * Win over
audiences with sound strategy, organization, and persuasive evidence * Use
visual aids using current technologies such as computer graphics, LCD
projectors, and Web-interactive methods * Create a positive impression
through voice, language, and nonverbal impressions. This is an essential
book for all professionals seeking to influence decision makers, win
contracts, and enhance their careers.
Title: Motivating &
Rewarding Employees: New & Better Ways to Inspire Your People
Author: Hiam, Alexander
Format: Book
Description: Motivating
& Rewarding Employees teaches you that giving someone a jar of candy with
their name on it is not what true motivation is all about. It's about making
sure employees know what they're doing, why they're doing it, and then
giving them some control. It's about giving employees appropriate
challenges. And it's about creating a positive, informative feedback network
that lets employees judge for themselves how well they're doing.
Title: 12 Simple
Secrets of Happiness at Work
Author: Van Ekeren, Glenn
Format: Book
Description:
Work is a phenomenon
that confronts us all. Do we work because we have to, or because we want to?
Do we go to work to get a paycheck or to get results? Most would probably
choose the former for both questions. More and more, our careers and
personal lives appear to move independently of each other, often creating a
divide that can seem insurmountable. In this inspiring and upbeat book,
Glenn Van Ekeren, author of the highly acclaimed 12 Simple Secrets to
Happiness, shows readers that by enhancing their work relationships,
business and pleasure can be one in the same. Focusing on how to make a
difference in our own lives and attitudes by making a positive difference in
the lives of others, 12 Simple Secrets of Happiness at Work is a refreshing
look at just how satisfying the work experience can be. Written in a
friendly and engaging style, and packed with timeless wisdom, proven
principles, and contemporary insights, this enlightening resource sheds
light on the secret to attaining a happy and fulfilling work life.
Throughout, stories, quotes, and observations by famous names ranging from
James Michener, Bill Parcels, and Bette Davis to William Faulkner, Tom
Brokaw, and Fredrich Nietzsche illustrate the most fundamental secrets to
happiness in the workplace. Here’s practical advice on being passionate
about your work–trust building, achieving success, thinking positively,
getting along, with difficult people, team building, alleviating stress, and
overcoming diversity. The perfect pick-me-up for days when work just
isn’t going your way, as well as practical guide to rethinking your entire
approach to the workplace, this beautifully designed book will inspire
anyone to get back in the game and win.
Title:
Good
Service is Good Business:
7 Simple Strategies for
Success
Author: Devrye,
Catherine
Format: Book
Description: Good
Service is Good Business is a clear, simple, common-sense approach to making
your company a service leader. Published originally in Australia, this new
international edition is filled with simple-to-implement ideas that you can
put into practice right away to boost your profits and your reputation.
Service is a seven-letter word. These are DeVrye's seven simple strategies
for success: Self-esteem: Happy employees yield happy customers.
Exceed expectations: Promise good; deliver great. Recover: 96% of
dissatisfied customers never complain--they just take their business
elsewhere. Vision: Appreciate the long-term value of our customers.
Improve: Focus on the little things that mean a lot. Care: It costs
five times more to acquire a new customer than to keep an existing one.
Empowerment: 70% of complaining customers will buy from you again if you
resolve the problem in their favor.
Title:
It Takes
More Than A Carrot And A Stick
Author: Roberts, Wess
Format: Book
Description: Co-worker
relationships influence quality of life, both on and off the job. Wess
Roberts shows how workplace colleagues can get along, whether their natural
personalities mesh like gears or clash like cats and dogs. It Takes More
Than A Carrot And A Stick provides practical tips and surefire tactics for
working with anyone. The book addresses how to get along with the 15
self-limited character types commonly encountered at work, from "Imperious
Jerks" to "Perpetual Victims."
Title:
Managing
Up: How to Forge
an Effective Relationship with Those Above You
Author: Badowski,
Rosanne
Format: Book
Description:
Everyone has a boss. And
anyone who has aspired to move up the corporate ladder knows that their
relationship with those they report to is crucial. In Managing Up Rosanne
Badowski offers a straightforward, entertaining, no-holds-barred account of
what it takes to make your relationship with your boss work to your
advantage, no matter where you stand in the corporate hierarchy. Told
through rich, colorful anecdotes about her years spent working with one of
the smartest, most demanding and dynamic business leaders of the twentieth
century, legendary GE CEO Jack Welch, Badowski reveals the secrets to career
success she has gleaned over the years. At heart, it’s about working with
the person above you to create a productive and effective partnership.
Everyone is a manager, in one way or another, Badowski points out. She
discusses first-hand what it's like to have to be a mind reader, to
anticipate the future, to plan for the unexpected, and to perform the
impossible. With refreshing candor and a hint of attitude, Badowski’s advice
is unlike any other. She advises us that Impatience is a virtue, to Have no
shame, and to Beware the too-quiet office. Having worked in one of the most
challenging, high-profile corporate environments anywhere, no one knows more
about prioritizing, about making decisions on behalf of your boss, about
sifting through a daily barrage of data and information, about multitasking
at warp speed, and exhibiting grace under fire. Ultimately, Badowski says,
excelling at what you do is about a shared passion for the job.
Managing Up is an invaluable guide for managing your career and juggling
responsibilities with finesse and confidence. It should become a management
bible for anyone hoping to get ahead in their profession.
Title:
Emotional
Intelligence at Work
Author: Weisinger, Hendrie
Format: Book
Description: At
long last, a book directed to the working world that acknowledges and
demonstrates how managing our emotions and dealing with the feelings of
others increases the bottom line. Practical, practical, practical! --Rita
McGlone, assistant director of executive education, The Wharton School of
Business Experts now acknowledge that emotional intelligence (EI) is perhaps
the most crucial determinant of success in the workplace. And unlike IQ or
other traditional measures of intelligence, EI can be developed and
dramatically increased. This unprecedented book demonstrates how to master
the core competencies of EI, abilities that include self-motivation, high
self-awareness, mood management, and emotional mentoring. In addition, it
includes scores of real-world examples and dozens of practical exercises
that accelerate the process, along with step-by-step approaches to mastering
a variety of EI techniques.
Title:
Exceptional Customer Service:
Going Beyond Your Good
Service to Exceed the Customer's Expectation
Author:
Ford, Lisa
Format: Book
Description:
Exceptional Customer
Service is an essential tool for business owners & managers who want to
create exceptional customer service in their business. With over 70 years of
combined experience in the customer service arena, the authors will help you
make your business the best in delivering customer-focused service.
Title:
Killer
Customer Care:
How To Provide Five Star Customer Service That Will Double and Triple Your
Profits
Author:
Colombo,
George
Format: Book
Description:
The "unique and
overriding importance of exceptional customer care" is George Colombo's
focus in his perceptive volume on today's business imperative. This
no-nonsense look at the essentials outlines and details strategies for
gaining the ultimate competitive advantage: loyal customers. It costs more,
he points out, to attract a new customer than to keep a previous customer
coming back, and established customers are more likely to buy more expensive
(read "more profitable") goods and services. Colombo provides clear
guidelines on setting high customer care standards, communicating them to an
empowered sales and service team, exceeding the customer's expectations and
following up on sales transactions to ensure satisfaction. He also
recommends "shopping" one's own business to see it from the customer's point
of view. Killer Customer Care can help make any business person a winner.
Title:
Don’t Fire
Them, Fire Them Up
Author: Pacetta, Frank
Format: Audio/CD
Description: Don't
Fire Them, Fire Them Up is a real-world story of winning in business by
motivating employees in the most positive way possible -- nurturing them,
showing that you value their accomplishments, and giving them the skills and
the responsibility to become winners. Frank Pacetta, the hard-working man
who engineered the drastic performance turnarounds of Xerox's Cleveland and
Columbus sales staffs, gives the reader the same techniques he uses to build
a winning business team: * How to develop trust and create loyalty *
How to generate enthusiasm and excitement * How to establish feedback and
accountability * How to rebuild an organization, and then lead and energize
it * How to put the organization on top and keep it there year after
year.
Title:
The
Everything Success Book
Author: Nigro, Joseph
Format: Book
Description: The
Everything Success Book helps you learn to: Build positive relationships,
Develop a strong sense of self-awareness, Set goals-financial & personal,
Overcome life's obstacles, Find financial freedom.
Title:
Thinking
for a Change: 11
Ways Highly Successful People Approach Life & Work
Author:
Maxwell,
John C.
Format: Book
Description: New
York Times bestselling author and expert on leadership John C. Maxwell
explores the concept that success is really just a frame of mind. Good
thinking. It's the one thing all successful people have in common. People
who achieve their dreams understand the critical relationship between their
level of thinking and their level of progress--and they know that when
thinking is limited, so is potential. Now, John C. Maxwell explores this
idea and identifies the specific skills people need to make their potential
for success explode into results. From focused and creative thinking to
thinking of the big picture or the bottom line, he provides examples of
effective thinking for every situation. This book doesn't tell readers what
to think, it teaches them how to think. After all, success is as simple as
changing your mind.
Title:
Built to
Last: Successful
Habits of Visionary Companies
Author: Collins,
Jim
Format: Book
Description: Drawing
upon a six-year research project at the Stanford University Graduate School
of Business, James C. Collins and Jerry I. Porras took eighteen truly
exceptional and long-lasting companies and studied each in direct comparison
to one of its top competitors. They examined the companies from their very
beginnings to the present day -- as start-ups, as midsize companies, and as
large corporations. Throughout, the authors asked: "What makes the truly
exceptional companies different from the comparison companies and what were
the common practices these enduringly great companies followed throughout
their history?" Filled with hundreds of specific examples and organized
into a coherent framework of practical concepts that can be applied by
managers and entrepreneurs at all levels, Built to Last provides a master
blueprint for building organizations that will prosper long into the 21st
century and beyond.
Title:
Getting
Everything You Can Out Of All You’ve Got
Author: Abraham, Jay
Format: Book
Description: Marketing wiz Jay Abraham provides some powerful
strategies for boosting your career or business in Getting Everything You
Can Out of All You've Got. Abraham believes that anyone can advance in
life by tapping into hidden assets and developing the right mindset. He
writes, "You are surrounded by simple, obvious solutions that can
dramatically increase your income, power, influence and success. The problem
is, you just don't see them." Over the course of 21 chapters, he shows how
to get ahead by treating bosses and clients as valued friends; find better
and more exciting ways of doing things; develop "unique selling
propositions"; persuade people to follow your lead; master the art of
selling on the telephone; craft a formal referral system; sell on the
Internet; and forge strong, established business relationships. Abraham's
central theme is that everyone is in sales. In almost any profession, people
must be skilled at selling themselves and their ideas, not just their
company's product or service. Engagingly written, the book features more
than 200 examples of people and companies who have successfully used these
techniques, from Bill Gates and Dennis Rodman to Sharper Image and Federal
Express.
Title:
There’s No
Such Thing As Business
Author: Maxwell, John C.
Format: Book
Description: Bestselling
author and expert on leadership John C. Maxwell explains there is only one
rule for business. How does a person judge what is ethical? Sometimes it's
clear. Enron's executives were clearly in the wrong. But is it always easy
to see where the line is in your life? What's the standard? And can it work
in all situations? John C. Maxwell thinks it can. When the New York Times
bestselling author, successful businessman, and former pastor was asked
about his thoughts on business ethics, his response was, "There's no such
thing. There's only ethics." Maxwell asserts there's one ethical standard
for all behavior. And you might be surprised by what it's based on: the
Golden Rule--a variation of which exists in every major religion. In There's
No Such Thing As Business Ethics, Maxwell shows how people can live with
integrity by using the Golden Rule as their standard--regardless of
religion, culture, or circumstances. Along the way, he delves into the
desires of the human heart, reveals the five most common causes that get
people off track ethically, and teaches how to develop the Midas touch when
it comes to integrity.
Title:
Time Power
Author: Tracy, Brian
Format: Book
Description: Bookstore shelves may be stuffed with time
management tomes, but Tracy’s stands out for its insistence that the desire
to become more efficient doesn’t always result in the necessary will to do
so. Thus before bogging readers down with the necessary evils of time
management—lists, lists and more lists—Tracy (Victory!; Focal Point; The 100
Absolutely Unbreakable Laws of Business Success), who has spent more than 20
years as a motivational consultant, builds enthusiasm for the task by
showing how it extends beyond the office cubicle to create a successful and
satisfying life. "You cannot even imagine a happy, fulfilled person whose
life is in a state of disorganization and disarray," he writes. Assuming
that readers don’t have the time to camp in an armchair and mull over his
advice, Tracy "chunks up" the book by using headings to subdivide chapters
and peppering his prose with numbered lists, such as the "12 Proven
Principles for Peak Performance" and the "16 Ways to Overcome
Procrastination." On occasion, his motivational bent can be too bubbly,
especially in the "action exercises" found at the end of each chapter:
"Resolve today that you are going to work and practice until you become one
of the most efficient, effective, and productive people in your field," or
"Resolve today to dedicate yourself to lifelong learning; decide to pay any
price, invest any amount of time required, to be the best at what you do."
This book offers a smorgasbord of tools and tips for time management, but
readers should pick judiciously from this buffet—lest they burn more hours
planning how they’ll manage their time than they actually save managing it.
Title:
The
Project Manager’s Partner
Author: Greer, Michael
Format: Book
Description: The
Project Manager's Partner is a handbook composed mainly of performance aids
(worksheets, step-by-step guidelines, etc.) to support each of the
20 Key Project Manager Actions
a project manager must perform. In addition, it includes an introduction to
project management basics, to provide a context for using the tools, and a
glossary of terms for reference when using other project management
resources, such as software products.
The
Project Manager's Partner
is designed so that it can "stand alone" and be of immediate
value to novice project managers even if they don't attend the supporting
training events. The tools may be used out-of-sequence, so project managers
need not read through the entire book to apply a tool. For example, if you
are involved in developing a schedule, you may simply turn to the tool which
deals with developing a schedule and get right to work.
Note that
this is not another fluffy, prose-filled management text. Instead, it is
primarily a set of worksheets, guidelines, checklists, and other tools to be
used by novices to perform specific project management tasks in a
step-by-step fashion. It uses an approach which is similar to Greer's
award-winning text ID Project Management.
Title:
Teams That
Click
Author: Harvard Business School
Format: Collection of Books
Description: Managers at all levels strive to develop effective
teams while avoiding the pitfalls so common in team management. This
invaluable collection of articles explores teamwork from a variety of
angles, including emotional intelligence, creativity, and decision making.
Every reader will gain insight on how to create and manage teams that work
efficiently, effectively, and collaboratively.
Title:
Chicken
Soup for the Working Woman
Author: Canfield, Jack
Format: Book
Description: Whether she is a corporate executive or a factory
worker, an entrepreneur or a "mompreneur," today's woman is an integral part
of the workforce and the American Dream. Women have made inroads in many
professions that were once the domain of only men while juggling the many
demands of work and family. From the woman who manages a staff of fifty, to
the mother who choreographs the comings and goings of a family of five,
women are the ultimate multitaskers. This collection celebrates the
diversity and special contributions of women in the world of work-their
hopes, their dreams and aspirations, and their accomplishments.
Title:
Play Like
a Man Win Like A Woman
Author: Evans, Gail
Format: Book
Description: The fact that there are few women occupying
top-level positions in corporate America has, for a long time, been blamed
on a ubiquitous "glass ceiling." But according to Gail Evans, this is a
tired myth implying a woman is a "person-who's-done-to instead of a
person-who's-doing." In Play Like a Man, Win Like a Woman, CNN's
ebullient--and successful--executive vice president puts forth a new thesis:
women are not in star positions because they haven't yet learned how to play
the game.
Title:
Harvard
Business Review on Change
Author: Kotter, John P.
Format: Book
Description: From the preeminent thinkers whose work has
defined an entire field to the rising stars who will redefine the way we
think about business, The Harvard Business Review Paperback Series delivers
the fundamental information today's professionals need to stay competitive
in a fast-moving world. From the seminal article, "Leading Change," by John
Kotter to Paul Strebel on why employees so often resist change, Harvard
Business Review on Change is the most comprehensive resource available for
embracing corporate change--and using it to your company's greatest
advantage.
Title:
Winning
Negotiations That Preserve Relationships
Author: Harvard Business School
Format: Book
Description: From how to build and lead an argument to how to
deal with difficult adversaries to preserving future relationships, this
book will give managers the confidence and the tools to negotiate any issue
successfully. Fast and actionable tools and strategies for improving
critical management skills—culled from Harvard Business School Publishing’s
respected newsletters Harvard Management Update and Harvard Management
Communication Letter.
Title:
The
Leader’s Handbook
Author: Scholtes, Peter R.
Format: Book
Description: Create a new sense of yourself in your
organization, a new direction in your life, and a new understanding of your
adversaries with this highly practical guide for resolving conflicts,
miscommunications, and misunderstandings at work. Two veteran professionals
show you how conflicts-and the process of resolving them-can offer
extraordinary opportunities for personal growth, deeper and more satisfying
relationships, and enhanced morale.
Title:
Project Management: How to Manage People, Processes, and Time to
Achieve the
Results You Need
Author: Dobson, Michael S.
Format: Book
Description: Get
Your Projects Done on Time and on Budget! Project management is one of the
hottest topics in business right now, and with good reason over 2/3 of
projects are completed behind schedule and over budget! What’s more, outside
project management consultants can charge thousands of dollars for a mere
consultation. Streetwise Project Management is a thorough guide to project
management for any business owner, department, or project manager. Unlike
other introductory guides on the market which simplistically focus on the HR
side of project management, Streetwise Project Management covers key aspects
such as: Time management Resource allocation Quality control Risk management
Controlling costs Communications management Streetwise Project Management
also explains project management methods, diagrams, software, evaluation,
and review techniques in an intelligent laypersons style. Techniques for
working with teams, conflict resolution, and negotiating office politics are
also covered. Streetwise Project Management will help you sidestep the
issues that can potentially derail a project getting done on time and on
budget. How to Launch a Project the Right Way Determining your objective
Working with a project sponsor Understanding time constraints Writing
project charters Planning Smart Determining project requirements Balancing
multiple projects Developing a task list Using time strategically Project
Management Techniques Program evaluation and review techniques Critical Path
Method Critical Chain Project Management Project management software.
Title: It's Not the BIG that Eat the SMALL...It's the FAST that
Eat the SLOW
Author: Jennings, Jason and Haughton, Laurence
Format: Book
Description:
Conventional wisdom once
told us big companies are unbeatable... and eat smaller competitors for
breakfast. Not anymore. These days It's Not the Big that Eat the
Small... It's the FAST that Eat the Slow! Jason Jennings and Laurence
Haughton discovered what separates today's icons of speed from everybody
else. They asked questions like: What is the difference between speed
and haste? Where does business go to spot trends before the competition?
How can leaders help people stop dreading high velocity and rediscover the
thrill of deciding, acting and staying fast? And studied the world's
fastest companies like: H&M Europe's fast fashion phenomenon now poised to
threaten apparel stores in America. AOL who gulped down Netscape and Time
Warner in record time. Charles Schwab the new dominant name in
discount and on-line financial services. The results are in this
sensational book... a national bestseller, translated all over the globe and
universally praised. Would you like to make speed a competitive tool
in your business? Here's your roadmap!
Title: How to Get What You Want at Work: A Practical Guide
for Improving Communication
and Getting Results
Author: Gray, John
Format: Book
Description:
Make the best impression
at work -- on Mars or Venus. John Gray, who changed the way people view
gender differences with his #1 international bestseller Men Are from Mars,
Women Are from Venus, now brings his insights to the business world.
In How to Get What You Want at Work, Gray analyzes the ways men and women
misunderstand and misinterpret each other in the workplace, and he offers
practical advice on reducing unnecessary conflict and frustration. How to
Get What You Want at Work will: Increase your performance by giving you the
tools to improve communication, promote teamwork, and enhance working
relationships. Increase your productivity by providing a greater awareness
and appreciation of the diverse characteristics within each of us and how
these differences can positively or negatively affect productivity.
Increase your effectiveness by empowering you to overcome frustration and
resolve conflict in difficult communication situations. Increase your morale
by utilizing interactive techniques that will promote respect and build
trust. Applying his trademark practical advice to everyday office issues,
John Gray will teach you how to achieve your goals and how to make the
workplace a source of fulfillment.
Title: The Complete Idiot's Guide to Knowledge Management
Author: Rumizen, Melissie Clemmons
Format: Book
Description: Guidance
on how to share information among peers to helps companies achieve greater
success. Explains the latest management buzzwords, offers advice on keeping
open communication with customers and co-workers, and maintaining a
knowledge management program with the future in mind.
Title: Think Like A Manager: Everything They Didn't Tell
You When They Promoted You!
Author: Fritz, Roger
Format: Book
Description: Think Like a Manager, now in its Third Edition,
shows you how you can acquire the management skills and instincts you need
to excel. More than a management theory book, Think Like a Manager is a
practical, nuts-and-bolts guide that will help you become a better manager
by: -Establishing and meeting realistic goals and objectives. -Developing
planning and time-management skills. -Mastering the secrets of motivating
yourself and others. -Giving performance appraisals that improve
productivity and increase morale. -Building teamwork and cooperation.
-Solving everyday crises that every manager faces. Think Like a Manager is
ideal for all managers, executives, and entrepreneurs who want to develop
their skills to the highest degree.
Title: Working with Emotional Intelligence
Author: Goleman, Daniel
Format: Book
Description: Do you have what it takes to succeed in your
career? The secret of success is not what they taught you in school. What
matters most is not IQ, not a business school degree, not even technical
know-how or years of expertise. The single most important factor in
job performance and advancement is emotional intelligence. Emotional
intelligence is actually a set of skills that anyone can acquire, and in
this practical guide, Daniel Goleman identifies them, explains their
importance, and shows how they can be fostered. For leaders, emotional
intelligence is almost 90 percent of what sets stars apart from the
mediocre. As Goleman documents, it's the essential ingredient for
reaching and staying at the top in any field, even in high-tech careers.
And organizations that learn to operate in emotionally intelligent ways are
the companies that will remain vital and dynamic in the competitive
marketplace of today--and the future. Comprehensively researched,
crisply written, and packed with fascinating case histories of triumphs,
disasters, and dramatic turnarounds, Working with Emotional Intelligence may
be the most important business book you'll ever read.
Title: Managing Yourself for
the Career You Want
Author: Harvard Business School
Format: Book
Description:
Managers are under increasing pressure to
deliver better results faster than the competition. But meeting today's
tough challenges requires complete mastery of a full array of management
skills, from communicating and coaching to public speaking and managing
people. The Results-Driven Manager series is designed to help time-pressed
managers hone and polish the skills they need most. Concise,
action-oriented, and packed with invaluable strategies and tools, these
timely guides will help managers improve their job performance today-and
give them the edge they need to become the leaders of tomorrow. Create
and capitalize on new opportunities for advancement Find mentors and boost
networking skills Enhance personal emotional intelligence Evaluate
future job prospects Stay on a rewarding career track.
Title: 17 Lies That Are Holding You Back & The Truth That Will Set
You Free
Author: Chandler, Steve
Format: Book
Description:
Steve Chandler may be
the best-kept secret in the world of motivation. His first book, 100 Ways to
Motivate Yourself, has shipped over a hundred thousand copies. The audio
edition listed for three consecutive weeks as the top-selling selection of
the Audio Book Club. His second book, Reinventing Yourself, published in
1999, is showing even greater strength. His clients include US West,
Motorola, and the IRS. 17 Lies That Are Holding You Back and the Truth
That Will Set You Free lists over twenty lies that most of us tell ourselves
to prevent us from being everything we could be, lies such as: "It's who you
know", "That's just the way I am", "I'm not good with people", "I’m too
old...", "The longer I have a habit the harder it is to break", "Winning the
lottery would solve everything", " I don't have the time", and "There's
nothing I can do." Actually, as Chandler points out, you already have all
the power you need to free yourself. And part 2 of his book outlines these
truths and shows you how to recover them and use them to change your
life. In 17 Lies That Are Holding You Back, Chandler is in top form,
going beyond the self-help category to the level of such inspirational
classics as The Road Less Traveled.
Title: BRAG! The Art of Tooting Your Own Horn Without
Blowing It
Author: Klaus, Peggy
Format: Book
Description: A renowned communication expert introduces a
subtle and effective way of selling your best asset--yourself--without
turning off those you're trying to impress. It is well-documented that
working hard isn't enough to keep your professional star rising:
Self-promotion is recognized as one of the most important attributes for
getting ahead. But learning to share your talents and successes without
coming across as smug or rehearsed is a tricky skill. Now, Peggy Klaus, top
communication and leadership coach, has developed a program that will teach
anyone to brag--and get away with it. Filled with practical examples of ways
in which people in various work-life stages can promote themselves, Klaus
teaches readers to communicate strengths and accomplishments without
appearing too opportunistic, eager, egotistical, or self-aggrandizing. Now
anyone can communicate with style and substance--in any situation--and walk
away shining like the star they are!
Title: Sacred Cows Make The Best Burgers
Authors: Kriegel, Robert and Brandt, David
Format: Book
Description:
Shows business managers
how to eliminate outdated business beliefs and routines that drain time and
money, redesign the rules of their corporation, and instill a capacity for
change in their employees and teams.
Title: The
Amazing Results of Positive Thinking
Author: Peale, Norman Vincent
Format: Video
Description: This practical and proven guide shows
you how to precondition yourself for success and achieve confidence, a sense
of well-being, and an inner strength that you never dreamed possible. Dr.
Peale's amazing methods include -- A unique program for eliminating your
particular area of weakness -- Confidence-building words -- Sound, sensible
ways to overcome insecurity -- Effective guides for thinking and believing
your way to health -- Step-by-step ways to release the vast energies latent
within you. The power to live with joy and victory is available to you. This
power can lead you to a solution to your problems, help you meet your
difficulties successfully, and fill your heart with peace and contentment.
Title: Managing
Performance Managing People: Understanding and Improving Team Performance
Author: Ainsworth, Murray
Format: Video
Description: Performance management is the most effective and practical way to address
human resource and productivity issues. This is a practical, jargon-free
guide for all managers and supervisors. Managing Performance, Managing
People helps managers explain the performance levels of their team and
manage the key factors which influence these performance levels. The author
identifies key performance factors like role clarity, values, preference
fit, competence, environment, and reward and presents these factors in the
form of a unique "performance equation" which simply portrays the
interaction of these factors.
Title: Reading People
Author: Dimitris, Jo-Ellan
Format: Video
Description: Did you know that when you walk into a room, everything about you--from what
you're wearing to the way you sit, to the way you speak--says something
about you? Do you realize that as you're taking stock of someone, he or she
is also taking stock of you? For fifteen years, Jo-Ellan Dimitrius,
America's best-known jury consultant--made even more famous by her work on
the O.J. Simpson trial--has predicted the behavior of thousands of jurors,
witnesses, lawyers, and judges. In Reading People, she applies her amazing
skills to everyday life, explaining which visual and oral clues can reliably
predict behavior on the job, in relationships, and at home. In Reading
People, you'll learn how to sharpen your intuition and avoid the pitfalls
that lead to bad decisions. Even more important, you can become a better
parent, friend, employee, or spouse by recognizing the subtle messages of
those around you and being more responsive to them. Reading People will
teach you skills that last a lifetime.
Title: The Complete Idiot's Guide to Getting Along with Difficult
People
Author: Toropov, Brandon
Format: Video
Description: You're no idiot, of course. You know how to negotiate the best prices,
mediate your kid's disputes, and even have your mother-in-law over for
dinner now and again. But when it comes to dealing with truly difficult
people, you feel like donning a suit of armor. Don't suit up yet! The
Complete Idiot's Guide to Getting Along with Difficult People provides you
with everything you need to know to build better relationships. Whether you
want to negotiate a raise, ask for your lawnmower back, or take legal
actions, this book will help you do it. In this Complete Idiot's Guide,
readers recognize difficult people, methods for avoiding insolent put downs,
retorts to insults, and tricks for disarming difficult people before they
actually do personal damage.
Title: Expect the Unexpected Or You Won't Find It: A Creativity Tool
Based on the Ancient Wisdom of
Heraclitus
Author: Van Oech, Roger
Format: Book
Description: "You can't step in the same river twice." "Dogs bark at what they don't
understand." "The doctor inflicts pain to cure suffering." The ancient Greek
philosopher Heraclitus was famous for his brilliant and provocative sayings.
Today, more than 2,500 years after they were written, his ideas about life,
nature, and the cosmos remain as startlingly original as ever. In Expect the
Unexpected (Or You Won't Find It), Roger von Oech uses thirty of Heraclitus'
epigrams as springboards to dazzling creativity. Treating each saying as an
inexhaustible source of inspiration, he supplies amusing anecdotes,
mind-bending riddles, hidden jokes, and intriguing questions designed to
topple old habits of thought and fire the imagination. Drawing on a
cornucopia of examples from science, business, and the history of invention,
as well as from literature (Through the Looking Glass) and popular culture
(The Twilight Zone), von Oech shows you how to reverse your expectations,
turn change to your advantage, create powerful metaphors, and avoid the
pitfalls of "moreness" -- that is, assuming that more is automatically
better -- to find novel solutions to even the most intractable problems.
Anyone searching for new approaches to problem solving -- from managers to
students to artists -- will find in this book an invaluable tool. Whether
you read it from start to finish as a creativity workbook, treat each
insight as a morning meditation, or consult the book as a daily oracle,
Expect the Unexpected offers a welcome jolt to the imagination.
Title: Total Memory Workout
Author: Green, Cynthia R.
Format: Book
Description: How to remember what you don't want to forget. Frustrated by your
forgetfulness? Don't be. Memory lapses aren't necessarily a sign of age --
more often they are a sign of the times, as we're all inundated with
important information to remember, from PINs and cell phone numbers to
children's schedules and crucial business facts. Dr. Cynthia Green, founding
director of The Memory Enhancement Program at Mount Sinai School of
Medicine, shows you how to make the most of your memory, sharing her
powerful yet practical eight-step program for improving your recall. Do you
sometimes enter a room and forget what you went there for? Do you find
yourself struggling to remember details from an important meeting? Are you
constantly misplacing your keys or glasses? Do you find it impossible to
remember directions, phone numbers, or computer passwords without writing
them down? Do the names of people you've just been introduced to slip your
mind? Total Memory Workout is sure to help.
Title: Today Matters: 12 Daily Practices to Guarantee Tomorrow's
Success
Author: Maxwell, John C.
Format: Book
Description: Maxwell (The 21 Irrefutable Laws of Leadership) serves up his usual dose of
uplifting advice. This book's message is broader than some of his earlier
business tomes, in that he uses his marriage, work experience and anecdotes
from people such as basketball coach John Wooden, businessman Armand Hammer,
and actor Christopher Reeve to explore his theme of the importance of making
sound decisions on a daily basis. Too many people dwell on what happened
yesterday, according to Maxwell, who believes that, instead, people can
maximize what they accomplish every day by focusing on a dozen key areas
including family, finances, faith, values and growth. By having clear
priorities in each of these areas, Maxwell says that people will actually
have fewer decisions to make because their vision will be so clear.
Maxwell's tone is straightforward and his advice is sound.. For example, he
offers a list of
negative phrases ("Maybe, I'm afraid, I don't believe ) that he thinks
should be eliminated from one's vocabulary. As expected from this pastor, he
also stresses religious faith and the importance of families.
Title: Put Your Best Foot Forward: Make A Great Impression By Taking
Control of How Others See
You
Author: Dimitrius, Jo-Ellan
Format: Book
Description: First impressions are always difficult to shake. So why not help influence
how others view you in the first place, thereby affecting the way they think
of you in the long run? Put Your Best Foot Forward, by Jo-Ellan Dimitrius
(who specializes in the meaning of appearance and behavior) and Mark
Mazzarella (a trial lawyer), fully lays out a step-by-step program they call
Impression Management, designed to do just that. Based on extensive
individual interviews, literature reviews, and survey analyses, it begins by
examining exactly how and why people make these initial assessments. It then
explores the specific "qualities others find most important, and how each of
the ways you paint a picture of your personality and values--appearance,
body language, voice, communication style, the content of your speech, your
actions, and environment--can be honed to project the best possible
impression of who you are and how you are likely to think and act." Wisely,
the authors never suggest compromising your integrity or surrendering your
individuality. They instead recommend crucial but simple behavior changes.
Title: Say Yes to Change
Authors: Cappannelli, George & Sedena
Format: Book
Description: Say Yes To Change provides clear, practical solutions for overcoming the
fears associated with unavoidable change: there are job uncertainties and
relocations, loved ones pass away, children grow up, bosses come and go,
family and friends move...the list goes on and on. These situations are
shared by many. Reading this book will enable one to face future transitions
and challenges with confidence. George and Sedena Cappannelli detail
twenty-five steps for building this confidence. Each step is explained in a
short, easy-to-read chapter, and every chapter includes self-examination and
goal-setting exercises that enable readers to clarify where they are in life
versus where they want to be.
Title: Do It Now!: Break the Procrastination Habit
Author: Knaus, Dr. William
Format: Book
Description: Dr. William J. Knaus's awareness/action approach has helped thousands of
people overcome the adverse effects of procrastination. Now, this completely
revised and updated edition of his classic bestseller can help you identify
the root causes of your particular problem and develop a workable action
plan to regain control of your life. Based on the latest research, Do It
Now! includes: The Procrastination Inventory self-test to help you identify
personal behavior patterns, the six classic procrastination styles and how
to overcome them. Dozens of helpful exercises and strategies plus special Do
It Now! tips. "This compelling book goes beyond procrastination and
addresses a general style of life that points the way to less stress, more
satisfaction, and greater achievement." Arnold A. Lazarus, Ph.D., ABPP
Distinguished Professor Emeritus, Rutgers University Coauthor, The 60-Second
Shrink. Must read for all professionals and laypersons interested in the
procrastination habit. "By following Dr. Knaus's simple, elegant, and tested
ideas, you'll get more of the rewards of life and create a more productive,
powerful you." Joseph Gerstein, Ph.D., FACP Harvard Medical School.
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