| Complaints on shipping damage |
Percent of parts not packed to
required specifications |
| Percent of output that meets
customers orders and engineering specifications |
Suggestions per employee |
| Percent of jobs that meet cost |
Percent of jobs that meet
schedule |
| Percent of product defect-free
at measurement operations |
Percent of employees trained to
do the job they are working on |
| Accidents per month |
Performance against standards |
| Percent of utilities left
improperly running at end of shift |
Percent unplanned overtime |
| Number of security violations
per month |
Percent of time log book filled
out correctly |
| Time and/or claiming errors per
week |
Time between errors at each
operation |
| Labor utilization index |
Percent of operators certified
to do their job |
| Percent of shipping errors |
Defects during warranty period |
| Replacement parts defect rates |
Percent of products defective
at final test |
| Percent of control charts
maintained correctly |
Percent of invalid test data |
| Percent of shipments below plan |
Percent of daily reports in by
7 a.m. |
| Percent of late shipments |
Percent of products error-free
at final test |
| Scrap and rework cost |
|