| Percent error in reliability
projections |
Percent of product that meets
customer expectations |
| Time to answer customer
complaints |
Number of customer complaints |
| Number of errors detected
during design and process reviews |
Percent of employees active in
professional societies |
| Number of audits performed on
schedule |
Percent of QA personnel to
total personnel |
| Percent of quality inspectors
to manufacturing directs |
Percent of QE's to product and
manufacturing engineers |
| Number of engineering changes
after design review |
Number of process changes after
process qualification |
| Errors in reports |
Time to correct a problem |
| Percent of suppliers at 100
percent lot acceptance for one year |
Percent of lots going directly
to stock |
| Percent of problems identified
in the field |
Variations between inspectors
doing the same job |
| Percent of reports published on
schedule |
Number of complaints from
manufacturing management |
| Percent of field returns
correctly analyzed |
Time to identify and solve
problems |
| Percent of lab services not
completed on schedule |
Percent of improvement in early
detection of major design errors |
| Percent of errors in defect
records |
Number of reject orders not
dispositioned in five days |
| Number of customer calls to
report errors |
Number of committed supplier
plans in place |
| Percent of correlated test
results with suppliers |
Receiving inspection cycle time |
| Number of requests for
corrective action being processed |
Time required to process a
request for corrective action |
| Number of off-specifications
approved |
Percent of part numbers going
directly to stock |
| Number of manufacturing
interruptions caused by supplier parts |
Percent error in predicting
customer performance |
| Percent product cost related to
appraisal scrap and rework |
Percent skip lot inspection |
| Percent of qualified suppliers |
Number of problems identified
in-process |
| Cost of scrap and rework that
was not created at the rejected operation |
Level of customer surveys |