| Percent of discount orders by
consolidating |
Errors per purchase order |
| Number of orders received with
no purchase order |
Routing and trace errors per
shipment |
| Percent of supplies delivered
on schedule |
Percent decrease in parts cost |
| Expediters per direct employees |
Number of items on the hot list |
| Percent of suppliers with 100
percent lot acceptance for one year |
Labor hours per $10,000
purchases |
| Purchase order cycle time |
Number of times per year line
is stopped due to lack of supplier parts |
| Percent of parts with two or
more suppliers |
Average time to fill emergency
orders |
| Average time to replace
rejected lots with good parts |
Percent of lots received on
line late |
| Time to answer customer
complaints |
Percent of phone calls dialed
correctly |
| Percent of purchase orders
returned due to errors or incomplete description |
Percent of defect-free supplier
model parts |
| Percent projected cost
reductions missed |
Time required to process
equipment purchase orders |
| Number of items billed but not
received |
Stock costs |
| Supplier parts scrapped due to
engineering changes |
Parts costs per total costs |
| Actual purchased materials cost
per budgeted cost |
Cost of rush implants |