| Keypunch errors per day |
Input correction on data entry |
| Reruns caused by operator error |
Percent of reports delivered on
schedule |
| Errors per thousand lines of
code |
Number of changes after the
program is coded |
| Percent of time required to
debug programs |
Number of cost estimates
revised |
| Percent error in forecast |
Percent error in lines of code
required |
| Number of coding errors found
during formal testing |
Number of test case errors |
| Number of test case runs before
success |
Number of revisions to plan |
| Number of documentation errors |
Number of revisions to program
objectives |
| Number of errors found after
formal test |
Number of error-free programs
delivered to customer |
| Number of process step errors
before a correct package is ready |
Number of revisions to
checkpoint plan |
| Number of changes to customer
requirements |
Percent of programs not
flow-diagrammed |
| Percent of customer problems
not corrected per schedule |
Percent of problems uncovered
before design release |
| Percent change in customer
satisfaction survey |
Percent of defect-free artwork |
| System availability |
Terminal response time |
| Mean time between system IPL's |
Mean time between system
repairs |
| Time before help calls are
answered |
Rework costs resulting from
computer program |