| Misfiles per week |
Paper waste |
| Errors per type page |
Administration errors (not using the right
procedures) |
| Number of times messages are not delivered |
Percent of action items not done on schedule |
| Percent of inputs not received on schedule |
Percent of coding errors on time cards |
| Period reports not completed on schedule |
Percent of phone calls answered within two
rings |
| Percent of phone calls dialed correctly |
Pages processed error-free per hour |
| Clerical personnel/personnel support |
Percent of pages retyped |
| Percent of impressions reprinted |
|