| Percent of late reports |
Perccent of errors in reports |
| Errors in input to Information
Services |
Errors reported by outside
auditors |
| Percent of input errors
detected |
Number of complaints by users |
| Number of hours per week
correcting or changing documents |
Number of complaints about
inefficiencies or excessive paper |
| Amount of time spent
appraising/correcting input errors |
Payroll processing time |
| Percent of errors in payroll |
Length of time to prepare and
send a bill |
| Length of time billed and not
received |
Number of final accounting jobs
rerun |
| Number of equipment sales
miscoded |
Amount of intra-Company
accounting bill-back activity |
| Time spent correcting erroneous
inputs |
Number of open items |
| Percent of deviations from cash
plan |
Percent discrepancy in MRB and
line scrap reports |
| Travel expense accounts
processed in three days |
Percent of advances outstanding |
| Percent data entry errors in
accounts payable and general ledger |
Credit turnaround time |
| Machine billing turnaround time |
Percent of shipments requiring
more than one attempt to invoice |
| Number of untimely supplier
invoices processed |
Average number of days from
receipt to processing |