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Government
Performance and Results Act of 1993 (GPRA)
GPRA requires each Federal Agency to:
- develop strategic plans prior to FY 1998, which include a
comprehensive mission statement, a statement of goals and objectives and how the Federal
Agency plans to achieve them, a summary of resources required to meet those goals and
objectives, and a description of key external factors that could affect achievement of
these general goals;
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- prepare annual plans setting performance goals for the
fiscal year beginning with FY 1999; and
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- report annually on actual performance compared to goals;
the first report is due in March 2000.
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Government Management
Reform Act of 1994 (GMRA)
GMRA requires each Federal Agency to:
- submit to the Office of Management and Budget (0MB) a
single, audited financial statement for the preceding fiscal year, which includes
performance measures of outputs and outcomes;
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- give a clear and concise description of accomplishments,
financial results, and conditions; and
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- disclose whether and how the mission of the Federal Agency
is being accomplished and what, if anything, needs to be done to improve either program or
financial performance.
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Chief Financial
Officers (CFO) Act of 1990
The CEO Act requires each Federal Agency to:
- submit to the 0MB annual, audited financial statements for
each revolving fund, trust fund, office, bureau, and activity which performs a substantial
commercial function develop and maintain an integrated agency accounting and financial
management system including financial control, which ... provides for the... systematic
measurement of performance.
Federal Acquisition
Streamlining Act of 1994 (FASA)
FASA requires each Federal Agency to:
- approve or define the cost, performance, and schedule
goals for major acquisition programs determine the continuing need for programs that are
significantly behind schedule, over budget, or not in compliance with performance or
capability requirements; and identify suitable actions to be taken, including termination,
with respect to such programs; and
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- develop results-oriented acquisition process guidelines
for implementation by agencies in acquisitions of property and services.
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Information Technology
Management Reform Act of 1996 (ITMRA)
ITMRA requires each Federal Agency to:
- establish goals for improving the efficiency and
effectiveness of Federal Agency operations and, as appropriate, the delivery of services
to the public through the effective use of information technology;
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- prepare an annual report on the progress of achieving the
goals;
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- ensure that performance measures are prescribed for
information technology used by or to be acquired for, the executive Federal Agency and
that the performance measurements characterize how well the information technology
supports programs of the executive agency;
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- benchmark, where possible, Federal Agency process
performance against such processes in terms of cost, speed, productivity, and quality of
outputs and outcomes; and
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- analyze the missions of the executive agency and, based on
the analysis, revise the executive Federal Agency's mission-related processes and
administrative processes as appropriate before making significant investments in
information technology that is to be used in support of the performance of those missions.
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Setting Customer
Service Standards (Executive Order 12862)
Executive Order 12862 requires each Federal Agency to:
- identify and survey customers;
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- post service standards and measure results against those
standards;
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- benchmark against the best in the business;
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- survey front-line employees for improvement barriers and
ideas;
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- provide customers with choices in both sources of service
and means of delivery;
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- make information accessible; and
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- provide a means to address customer complaints.
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