Government Performance and Results Act of 1993 (GPRA)
GPRA requires each Federal Agency to:

  • develop strategic plans prior to FY 1998, which include a comprehensive mission statement, a statement of goals and objectives and how the Federal Agency plans to achieve them, a summary of resources required to meet those goals and objectives, and a description of key external factors that could affect achievement of these general goals;
  • prepare annual plans setting performance goals for the fiscal year beginning with FY 1999; and
  • report annually on actual performance compared to goals; the first report is due in March 2000.

Government Management Reform Act of 1994 (GMRA)
GMRA requires each Federal Agency to:

  • submit to the Office of Management and Budget (0MB) a single, audited financial statement for the preceding fiscal year, which includes performance measures of outputs and outcomes;
  • give a clear and concise description of accomplishments, financial results, and conditions; and
  • disclose whether and how the mission of the Federal Agency is being accomplished and what, if anything, needs to be done to improve either program or financial performance.

Chief Financial Officers (CFO) Act of 1990
The CEO Act requires each Federal Agency to:

  • submit to the 0MB annual, audited financial statements for each revolving fund, trust fund, office, bureau, and activity which performs a substantial commercial function develop and maintain an integrated agency accounting and financial management system including financial control, which ... provides for the... systematic measurement of performance.

Federal Acquisition Streamlining Act of 1994 (FASA)
FASA requires each Federal Agency to:

  • approve or define the cost, performance, and schedule goals for major acquisition programs determine the continuing need for programs that are significantly behind schedule, over budget, or not in compliance with performance or capability requirements; and identify suitable actions to be taken, including termination, with respect to such programs; and
  • develop results-oriented acquisition process guidelines for implementation by agencies in acquisitions of property and services.

Information Technology Management Reform Act of 1996 (ITMRA)
ITMRA requires each Federal Agency to:

  • establish goals for improving the efficiency and effectiveness of Federal Agency operations and, as appropriate, the delivery of services to the public through the effective use of information technology;
  • prepare an annual report on the progress of achieving the goals;
  • ensure that performance measures are prescribed for information technology used by or to be acquired for, the executive Federal Agency and that the performance measurements characterize how well the information technology supports programs of the executive agency;
  • benchmark, where possible, Federal Agency process performance against such processes in terms of cost, speed, productivity, and quality of outputs and outcomes; and
  • analyze the missions of the executive agency and, based on the analysis, revise the executive Federal Agency's mission-related processes and administrative processes as appropriate before making significant investments in information technology that is to be used in support of the performance of those missions.

Setting Customer Service Standards (Executive Order 12862)
Executive Order 12862 requires each Federal Agency to:

  • identify and survey customers;
  • post service standards and measure results against those standards;
  • benchmark against the best in the business;
  • survey front-line employees for improvement barriers and ideas;
  • provide customers with choices in both sources of service and means of delivery;
  • make information accessible; and
  • provide a means to address customer complaints.



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