- Why Should We
Measure Performance?
Federal agencies, states, businesses, and foreign governments are increasingly
relying on performance measurement information to help chart progress in increasingly
frugal times.
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- Performance
Linking
Performance measurement can mean different things depending on where you work in
an organization. Your performance measures will be used internally by your organization
and linked to other DOE organizations.
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- Tying Into
Departmental Systems
The success of DOE's initiative to meet Departmental goals depends on working
together to develop useful, specific, and realistic performance measures.
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- What Are Performance
Measures?
Performance measures quantitatively tell us something important about our
products, services, and the processes that produce them. They are a tool to help us
understand, manage, and improve what our organizations do.
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- What Performance
Measures Won't Tell You
This section makes five points. Consider the first when your measurement program
is going well. Consider the second and third when your performance program is going
poorly. Bear the fourth and fifth in mind in either case.
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- Performance
Measurement Process
This eleven-step performance measurement process was developed by the U.S. Department of
Energy Nevada Operations Office (DOE/NV) Family Quality Forum. It is a guideline intended
to show the process generically. Different organizations who best know their own internal
processes should feel free to adapt the guidelines where necessary to best fit within
their operations.
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- Developing Performance
Metrics
Performance measurement is an important cornerstone of the contracts between the
University of California and the U.S. Department of Energy for the operation of its
laboratories. Performance metrics should be constructed to encourage performance
improvement, effectiveness, efficiency, and appropriate levels of internal controls.
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