Performance Measurement Handbook: PDF Version

How to Measure Performance--A Handbook of Techniques and Tools

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Preface, Overview and Table of Contents

Section 1: Development Processes

1.0 Overview

1.1 Performance Measurement Process

1.2 Developing Performance Measures-A Systematic Approach

1.3 Developing Performance Metrics-University of California Approach

1.4 Performance Indexes

Section 2: Data Tools

2.0 Overview

2.1 Data Collection Techniques

2.2 Charts, Graphs, and Diagrams

2.3 Presentation Approaches

Appendix A: Glossary of Terms

Appendix B: Performance Measurement Process Case Study

Appendix C: Sample Performance Measures

Appendix D: Related References

This document was prepared in 1995 by the Training Resources and Data Exchange (TRADE) Performance-Based Management Special Interest Group (PBM SIG) for the Assistant Secretary for Defense Programs, Special Projects Group (DP-45); and the Assistant Secretary for Environment, Safety and Health; U.S. Department of Energy Office of Operating Experience, Analysis and Feedback (EH-33)