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Using
Theory in Social Marketing |
Read
the following questions. Think of how you would answer each one.
Click on the questions to see a discussion of each answer.
Question 1:
What is behavioral and social science theory?
Answer: This
kind of theory spells out the relationships between human behaviors
and various individual, social or environmental factors. The factors
are sometimes called behavioral determinants. The cause-effect
linkages in the top theories have been tested in scientific research
and have held up fairly well. Unlike a program logic model (such
as “MY MODEL” in the Social Marketing edition of CDCynergy),
a theory does not normally explain how the determinants will be
affected by a specific social marketing strategy.
Question 2:
How are behavioral and social sciences theories useful in social
marketing?
Answer: Theories
are useful in several ways:
- By
laying out concepts in causal sequences, theories help social
marketers map out the causes of health problems. The Social Marketing
edition of CDCynergy, advises incorporating theoretical causal
sequences in the “Problem Analysis Worksheet.”
- Concepts
from behavioral and social science theory can serve as a checklist
to make sure that important issues are not overlooked in focus
groups and other market research. Marketing of any sort draws
from Exchange Theory from economics; questions for audience members
should reflect but not be limited to Exchange Theory’s
broad central concepts -- costs and benefits.
- After
audience research has confirmed the applicability of certain
theoretical concepts and put them into local context, audiences
can be segmented partially on the basis of the concepts.
- The
choice of strategies and channels can be informed by theory.
For example, Diffusion Theory holds that early adopters of an
innovative behavior are influenced by information in the mass
media (e.g., the internet), while late adopters are more influenced
by observing and getting advice from people they know. If most
of an audience segment is already performing a health behavior,
it may be best to reach the remaining few through other members
of their social networks.
- Program
evaluators can often measure theoretical determinants of a behavior
even when the behavior itself is unobservable or a behavioral
objective is long range.
- When
an outcome behavior can be measured directly, and an evaluation
shows positive change in a target behavior but the study design
is weak and subject to bias, positive change in theoretically
related determinants adds credibility to the main evaluation
result by offering a reasonable explanation for how it came about.
- When
evaluation results are negative, a manager can sometimes distinguish
between a bad plan and a badly executed plan by examining measures
of determinants. If they changed and the target behavior did
not, then the behavior was not well understood. If similar programs
have been successful at changing determinants but the program
under study was not, then the program may not have been properly
carried out.
Question 3:
Which theories have useful in the past or are considered really
promising now?
Answer: Theories
of individual behavior change that have informed several
successful interventions in the past include the Theory
of Reasoned Action, Applied
Behavioral Analysis (sometimes
called the ABC Model for “antecedents,
behavior, and consequences”), and the theories described
in Theory
At A Glance. For a longer list that includes
promising theories that have not been used as often in public
health to date, go to the website of the Communication Initiative
(http://www.comminit.com/changetheories.html).
Theories of communication itself are also relevant to Social
Marketing; four major ones are described at http://carbon.cudenver.edu/~mryder/itc/comm_theory.html.
For
suggestions about how elements of theory might be applied in Social
Marketing campaigns, see pages 9-24 of Promoting Nutrition and
Physical Activity Through Social Marketing: Current Practices and
Recommendations by Alcalay and Bell, 2000 (http://socialmarketing-nutrition.ucdavis.edu/publications.htm#review1).
Question 4:
Do I need to stick with one theory, or can I use concepts from
several?
Answer: There
is some overlap in concepts across theories of behavior change,
and social marketers often use a mix of concepts from several theories.
Some experts advise picking one theory that seems to fit your situation
best and retaining all of its major variables so that its basic
causal sequence remains intact. Variables from other theories could
be included in audience research to help flesh out the picture
as interview time or questionnaire space permitted.
Other
experts advise using a set of useful variables drawn from various
theories. (see the NIMH_theorists_consensus.pdf), or employing
a theory of behavior change along with a theory that embeds the
behavior of individuals in a larger context (see Theory
At A Glance for examples).
Question 5:
Do you need to bring in a social scientist to use this kind of
theory effectively?
Answer: It
depends. Getting the most from theory involves a lot of technical
knowledge and skill. You probably won’t need technical assistance
from a social scientist if you are adapting an effective, theory-based
model program and you don’t change the core elements of the
intervention. If you’re starting from scratch, though, it
is very helpful to have a social scientist on the design team.
Faculty and advanced graduate students at local universities often
play this role.
Question
6: How can I tell which theory is the best fit with my health problem?
Answer: There
is no way to know in advance which theory will be the best fit
with a particular health problem, and eminent social scientists
can disagree. In general, you will be well-served by any one of
the well-respected theories referenced above if you make your choice
on the basis of the following criteria:
- the
theory appears to be a good fit, incorporating the main explanatory
factors that seem logical to include
- basic
research studies in peer-reviewed scientific journals
found that the concepts in the theory predicted the health
behavior or similar behaviors (search this literature for free
at http://www.pubmed.gov)
- evaluation
studies in peer-reviewed scientific journals found that programs
informed by the theory were successful in changing the health
behavior or another behavior in your target audience
- the
social or behavioral scientist on your team has experience with
the theory and/or is comfortable applying it.
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