How to Measure Performance:
A Handbook of Techniques and Tools

(Download PDF version of Handbook for printing)

Prepared by the Training Resources and Data Exchange (TRADE)
Performance-Based Management Special Interest Group

for the Special Project Group, Assistant Secretary for Defense Programs and
the Office of Operating Experience, Analysis and Feedback;

Assistant Secretary for Environment, Safety and Health; U.S. Department of Energy

Contents

Preface

Overview

Section 1: Development Processes

• 1.0 Overview
• 1.1 Performance Measurement Process
• 1.2 Developing Performance Measures-A Systematic Approach
• 1.3 Developing Performance Metrics-University of California Approach
• 1.4 Performance Indexes

Section 2: Data Tools

• 2.0 Overview
• 2.1 Data Collection Techniques
• 2.2 Charts, Graphs, and Diagrams
• 2.3 Presentation Approaches

Appendix A: Glossary of Terms

Appendix B: Performance Measurement Process Case Study

Appendix C: Sample Performance Measures

Appendix D: Related References

Copyright 2005 Oak Ridge Associated Universities